Problems logging in, CFA Online

CFA Online - Problems logging in

If you are having trouble logging into CFA Online, please select the issue that applies to you below. These troubleshooting questions may help you login.

I forgot my password
I've tried the 'Forgot your password'
I forgot my username
I've tried to 'Register for a CFA login' and believe the details are correct
I know my username and password, but get an error message
I want to register for CFA News & Media
None of the above

To reset a password go back to the Login and select Forgot Your Password, fill in the fields and a temporary password will be emailed to you.

Once you have received the email click on the link the email to change your password.

The 'Forgot your password' page requires you to fill in all details correctly. Your Member Number and Email must match the details currently stored on CFA's database.

Volunteers

You can contact your Brigades Online Administrator at your Brigade (normally your Captain or Secretary), they can reset your password - if your Brigade is unavailable, call 1800 888 338 or (03) 9262 8623 for assistance.

Employees

Human Resources are responsible for entering your email address in your contact details into CFA's database. Contact hr-services@cfa.vic.gov.au to request your email address to be added.

Contractors

Administrators of CFA's database are responsible for entering your contact details - most importantly your email address. Contact CFA's database administrators - rmsadmin@cfa.vic.gov.au to request your email address to be added.

Volunteers & Employees

Your default username is your CFA member (volunteer or employee) number.

Note: if you became a Volunteer before an Employee then your username will be your Volunteer number. If you became an Employee before a Volunteer then your username will be your Employee Number.

Contractors

Your username is by default your contractor number.

The 'Register for a CFA login' page requires you to fill in all details correctly. Your Member Number and Email must match the details currently stored on CFA's database.

Volunteers

Contact your Captain or Secretary at the Brigade. They have online access to update your contact details and to register your login. If your Brigade is unavailable, call 1800 888 338 or (03) 9262 8623 for assistance.

Employees

The HR Services team are responsible for entering Employees into CFA's database. Contact hr-services@cfa.vic.gov.au to request your details (most importantly your email address) to be added.

Contractors

Talk to your line manager to request your details be entered into CFA's database - most importantly your email address.

You may not be able to login to CFA Online because one of the following reasons:

Your Caps Lock might be on - Username & Password details are case sensitive
Your browser's cookie functionality is turned off. Please turn it on - learn how to enable cookies
You get the 'The username and password combination doesn't match our records.' error message - Go back to Login and select 'Forgot your password'
Your may be in the middle of a transfer, it's best to contact the Brigade Management Team of your Brigade or the Brigade your transferring too, :

Did you tell the brigade you're transfering brigades? Your Brigade Secretary needs to submit paperwork to District for this to happen
If you didn't tell your brigade you'd like to transfer, your current Brigade will notify District that you have resigned.
Where the brigade has notified District, District will change your position to 'Leave to transfer' so you can still login, this position is active for 3 months after this time your account will be locked
When you transfer brigades, a police records check can take up to 2 weeks

Your membership has been archived - this may happen if you have been on extended leave of absence, maternity leave, not turned out or been at the brigade for sometime
Some of your details may be either missing or not updated in CFA's database, most commonly your email address.
Your login has been locked - less likely but will occur for breaches of privacy or CFA Electronic Media Usage policy

To register for CFA News & Media you have to 'Register for a CFA login' for CFA Online first - go back to the CFA Login page select 'Register for a CFA login' at the top right of the page and enter your Member Number and Email, these must match the details currently stored on CFA's database..

Once you have your CFA Online login you can then register for CFA News & Media using the same email address.

Note: Username and password for CFA News & Media can be the same or different from your Username and Password for CFA Online, that is your choice, it may be easier to keep them the same.

If you still have problems getting into CFA Online you can contact the ICT Service Desk on 03 9262 8623; 1800 888 338 - free call from landline only. (Attended 9am to 5pm during weekdays, recorded service available after office hours and weekends)

Volunteers can also:

Contact your Brigades Online Administrator at your Brigade (normally your Captain or Secretary).