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If you are having trouble logging into CFA Online, please select the issue that applies to you below. These troubleshooting questions may help you login.
To reset a password go back to the Login and select Forgot Your Password, fill in the fields and a temporary password will be emailed to you.
Once you have received the email click on the link the email to change your password.
The 'Forgot your password' page requires you to fill in all details correctly. Your Member Number and Email must match the details currently stored on CFA's database.
You can contact your Brigades Online Administrator at your Brigade (normally your Captain or Secretary), they can reset your password - if your Brigade is unavailable, call 1800 888 338 or (03) 9262 8623 for assistance.
Human Resources are responsible for entering your email address in your contact details into CFA's database. Contact hr-services@cfa.vic.gov.au to request your email address to be added.
Administrators of CFA's database are responsible for entering your contact details - most importantly your email address. Contact CFA's database administrators - rmsadmin@cfa.vic.gov.au to request your email address to be added.
Your default username is your CFA member (volunteer or employee) number.
Note: if you became a Volunteer before an Employee then your username will be your Volunteer number. If you became an Employee before a Volunteer then your username will be your Employee Number.
Your username is by default your contractor number.
The 'Register for a CFA login' page requires you to fill in all details correctly. Your Member Number and Email must match the details currently stored on CFA's database.
Contact your Captain or Secretary at the Brigade. They have online access to update your contact details and to register your login. If your Brigade is unavailable, call 1800 888 338 or (03) 9262 8623 for assistance.
The HR Services team are responsible for entering Employees into CFA's database. Contact hr-services@cfa.vic.gov.au to request your details (most importantly your email address) to be added.
Talk to your line manager to request your details be entered into CFA's database - most importantly your email address.
You may not be able to login to CFA Online because one of the following reasons:
To register for CFA News & Media you have to 'Register for a CFA login' for CFA Online first - go back to the CFA Login page select 'Register for a CFA login' at the top right of the page and enter your Member Number and Email, these must match the details currently stored on CFA's database..
Once you have your CFA Online login you can then register for CFA News & Media using the same email address.
Note: Username and password for CFA News & Media can be the same or different from your Username and Password for CFA Online, that is your choice, it may be easier to keep them the same.
If you still have problems getting into CFA Online you can contact the ICT Service Desk on 03 9262 8623; 1800 888 338 - free call from landline only. (Attended 9am to 5pm during weekdays, recorded service available after office hours and weekends)
Contact your Brigades Online Administrator at your Brigade (normally your Captain or Secretary).